Shipping Information
SHIPPING & DELIVERY DATES
CHEF QUALITY PREMIUM SEAFOOD...DELIVERED!
All orders have a $50 minimum.
Orders must be placed by 11AM PST for Next Day Delivery.
Eligible orders may choose Next Day Delivery or other advance date within our 3-day window. We recommend choosing a delivery date at least one day before you plan to enjoy your seafood. This is especially true if you are shipping frozen items, as it will allow you enough time to properly defrost them.
We ship overnight to deliver on Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays*. We do not deliver on Sundays, Mondays, holidays, or the day following a holiday.
Please note that that many rural zip codes do not accept Saturday delivery. We will notify you if we are unable to complete your order due to this reason.
SHIPPING RATES
Within California – Free Shipping with $200 minimum order* (Some suburbs are not included).
All other US orders – Free Shipping with $300 minimum order*
*Excludes Saturday delivery
The following flat shipping rates will apply to orders that do not qualify for free shipping:
$15.00 – Southern California
$25.00 – Northern California
$50.00 – everywhere else (U.S.)
Saturday Delivery
A $25 FedEx surcharge will be added on any order that selects Saturday delivery.
Delivery Delays and Second Delivery Attempts
Due to such things as inclement weather affecting transit hubs or destination points, or challenges related to current events (such as the pandemic), FedEx cannot guarantee a specific delivery time. Some overnight shipments will be delivered earlier in the day while others may be delivered in the evening.
If you require a signature or security check (i.e. gated entry) and are not present at time of delivery, FedEx may not make a second delivery attempt. Should your delivery be unsuccessful due to requirement of a signature, we will be unable to provide a refund.
Be advised that any order over $500 requires a signature upon delivery. If you are unable to be present at the time of delivery, it is your responsibility to make alternate arrangements (i.e. make sure someone is home, have your shipment delivered to a neighbor, etc.). Should your delivery be unsuccessful due to requirement of a signature, we will be unable to provide a refund.
Yes, we ship to all 50 states!
SHIPPING Carrier Information
Federal Express Overnight Home Delivery Services (Southern CA residents, through Periship)
Federal Express Standard Overnight (USA residents, through PeriShip)
SHIPPING LOCATIONS & PACKAGING
PROBLEMS WITH YOUR PACKAGE
Please refer to our return policy. You may contact us here. To help us process your inquiry, please provide any photos and allow 48 hours before follow-up.
DELIVERY SPEED
We currently ship within the United States, including Alaska and Hawaii, and accept credit cards from the United States.
Although we ship overnight to arrive next day, there may be weather events or shipping delays that are out of our control. For this reason, we pack our products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination).
Our seafood is available for U.S. delivery Tuesday – Saturday. If you are unable to select a preferred delivery date at check out, it is either because it is outside of our three-day shipping window; is a Sunday, Monday or holiday; or your zip code does not qualify for Saturday delivery.
The deadline to place an order for Next Day Delivery is 11 a.m. PST. Delivery will occur by 8 p.m. or earlier in most residential time zones. The delivery commitment for business addresses and rural areas is by 5 p.m.
We will contact you if a specific product you ordered becomes out of stock, or if it comes to our attention that your order will not arrive as planned. You are able to request the specific day you wish to receive your order; however, we cannot control the time at which it arrives.
Please note that FedEx Priority to certain rural locations is 8:00PM.
Please note that FedEx and Catalina Offshore assume no liability for loss, damage, delay, mis-delivery or non-delivery due to causes beyond either party’s reasonable control.
